Skip to content

Technology & IT Assistance

Technology should make your organization easier to run.

Email, files, accounts, collaboration tools, cloud applications, and dozens of other systems quietly support the work nonprofits do every day.

Everybody Connects helps organizations understand, improve, and manage that technology without requiring a large internal IT department.

You don't need to know the technical answer before asking the question.

Request Technology HelpExplore IT Assistance
Illustration of a nonprofit team collaborating with laptops, connected to icons for email, shared documents, cloud storage, calendars and user accounts

Practical technology help

Most nonprofits don't need more technology. They need the technology they already have to work better.

Start with the problem—not the product.

Modern organizations rely on an increasingly complicated collection of technology.

Email. File storage. Video meetings. Passwords. User accounts. Cloud applications. Shared documents. Security tools. Websites. Devices.

When those systems aren't planned or managed well, staff spend time troubleshooting technology instead of focusing on the organization's mission.

Everybody Connects helps nonprofits make practical technology decisions and solve everyday technology challenges.

Sound familiar?

Technology problems don't always arrive with technical names.

  • “Nobody really knows how everything is set up.”

    Accounts, vendors, applications, domains, permissions, and technology decisions may have accumulated over years without clear documentation.

  • “The person who managed our technology left.”

    Important knowledge or administrative access may disappear when an employee, volunteer, consultant, or board member leaves.

  • “We have too many tools.”

    Organizations sometimes pay for overlapping applications or use multiple systems to solve the same problem.

  • “Our team has grown and our old setup isn't working anymore.”

    Technology that worked for five people may not work well for twenty, fifty, or more.

  • “We're worried about who has access to what.”

    Former employees, old volunteers, unused accounts, shared passwords, or unclear permissions can create unnecessary risk.

  • “We know something needs to change, but we don't know where to start.”

    That's a valid reason to ask for help.

You don't need to diagnose the problem before contacting us.

Tell Us What's Not Working

How we can help

Practical support for the technology behind your organization.

Microsoft 365 & Google Workspace

Make your everyday productivity tools easier to manage.

Microsoft 365 and Google Workspace often become the foundation for email, documents, calendars, collaboration, meetings, and organizational identity.

Everybody Connects may help with areas such as

  • Tenant or environment configuration
  • Email setup
  • User accounts
  • Groups
  • Shared mailboxes
  • Shared drives
  • File sharing
  • Calendars
  • Collaboration
  • Administrative settings
  • Multifactor authentication
  • Account security
  • License review
  • Organizational configuration
  • Migrations

Accounts, Identity & Access

The right people should have the right access—and old access should go away.

Access management becomes increasingly important as organizations grow and use more cloud applications.

A former employee shouldn't still have access simply because nobody remembered to remove it.

Explore Security & Protection

Potential assistance may include

  • User account management
  • Administrative accounts
  • Multifactor authentication
  • Single sign-on
  • Groups and permissions
  • Role-based access
  • Shared accounts
  • Password-management guidance
  • Account recovery planning
  • Access reviews
  • User onboarding
  • User offboarding

Email, Files & Collaboration

Help your team work together without creating unnecessary chaos.

Collaboration technology should make information easier to find, share, and protect.

Potential assistance may include

  • Organizational email
  • Shared mailboxes
  • Distribution groups
  • File storage
  • Shared folders
  • Shared drives
  • SharePoint
  • OneDrive
  • Google Drive
  • Calendars
  • Video meetings
  • Team collaboration platforms
  • File-sharing practices
  • Permission reviews

Technology Migrations

Changing systems shouldn't mean losing control of your information.

Organizations sometimes need to move email, files, applications, accounts, or collaboration systems from one environment to another.

A good migration considers people and processes—not just data.

Migration assistance may include

  • Microsoft 365 migrations
  • Google Workspace migrations
  • Email migrations
  • File migrations
  • Cloud-storage migrations
  • Account transitions
  • Application transitions
  • Domain-related coordination
  • User communication
  • Cutover planning
  • Post-migration review

Software Selection & Cloud Applications

Choose technology because it solves a problem—not because someone gave a good demo.

Nonprofits are surrounded by software options.

Everybody Connects can help organizations think through requirements before committing limited resources to another application.

Sometimes the best new software is software you already own but aren't fully using.

Potential assistance may include

  • Requirements gathering
  • Product evaluation
  • Application comparison
  • Integration considerations
  • Security considerations
  • Licensing review
  • Implementation planning
  • Migration planning
  • Vendor discussions
  • Existing-tool evaluation

General IT Assistance & Troubleshooting

Not every technology problem needs a major project.

Sometimes an organization simply needs someone with technology experience to help investigate a problem or determine the right next step.

Don't see your problem listed? Ask anyway.

Technology requests vary widely—tell us what's happening.

Request Technology Help

Potential assistance may include

  • Configuration problems
  • Account problems
  • Email issues
  • Access issues
  • Cloud application issues
  • Administrative troubleshooting
  • Technology questions
  • Vendor coordination
  • General technical guidance
  • Documentation
  • Process improvements

Beyond troubleshooting

Good IT isn't only about fixing what's broken.

Technology planning helps organizations make better decisions before problems occur.

A simple technology plan can be more valuable than adding another application.

Everybody Connects may help you answer questions such as

  • What technology do we currently use?
  • Who has administrative access?
  • What are we paying for?
  • Are we paying for duplicate tools?
  • What happens when someone leaves?
  • Where are important files stored?
  • How are accounts protected?
  • Who owns our domains and systems?
  • Are our backups appropriate?
  • Which applications are actually necessary?
  • What should we improve first?
  • What technology will we need as we grow?

Understand what you have

Before changing technology, understand the current environment.

A technology assessment can help an organization develop a clearer picture of its systems, risks, ownership, and opportunities for improvement. Depending on the organization's needs, an assessment may review areas such as:

  • Accounts & Administration

    Who controls important systems and whether administrative access is appropriate.

  • Applications

    What tools the organization uses and whether they still serve a clear purpose.

  • Licensing

    Whether subscriptions and licenses align with actual organizational use.

  • Collaboration

    How staff store, share, and work with organizational information.

  • Security

    Basic account, access, authentication, backup, and configuration practices.

  • Documentation

    Whether important technology knowledge exists somewhere other than one person's memory.

  • Continuity

    Whether the organization can continue operating when staff, volunteers, vendors, or technology change.

The objective isn't to create a giant technical report. It's to identify practical priorities.

Know what your organization owns

Important technology shouldn't live entirely inside someone's memory.

As organizations grow, technology knowledge can become scattered across employees, volunteers, consultants, vendors, spreadsheets, inboxes, and personal accounts. Whenever practical, nonprofits should maintain useful records of important technology such as:

  • Domains
  • Applications
  • Vendors
  • Administrative accounts
  • Licenses
  • Renewal dates
  • Devices
  • Important integrations
  • Service ownership
  • Support contacts
  • Recovery information

Passwords belong in an appropriate password manager—not in ordinary documents.

Documentation helps turn technology from tribal knowledge into organizational knowledge.

People change. Access should too.

Technology should follow the employee lifecycle.

When someone joins an organization, they need the right accounts and access. When they change roles, those permissions may need to change. When they leave, access should be removed promptly and organizational information should remain with the organization. Potential assistance may include:

  • Account creation processes
  • Access assignment
  • Group membership
  • Application access
  • Multifactor authentication
  • Administrative access
  • Device considerations
  • Offboarding procedures
  • Session revocation
  • Account disabling
  • File ownership transition
  • Email transition planning
  • Documentation

Onboarding creates access. Good offboarding closes it.

Your organization. Your technology.

Critical systems should remain under organizational control.

Nonprofits sometimes discover that important technology is registered to:

  • A former employee
  • A volunteer
  • A consultant
  • A board member
  • A personal email address
  • An outside vendor

Whenever practical, organizational technology should use appropriate organizational accounts, documented ownership, and more than one appropriate recovery path.

Technology support should strengthen organizational control—not create dependency on one person.

This can include

  • Domains
  • Microsoft 365
  • Google Workspace
  • Cloud platforms
  • Social media
  • Websites
  • Password managers
  • SaaS applications
  • Billing accounts
  • Administrative systems

How it works

Understand. Simplify. Improve.

  1. Step 1

    Listen

    Tell us what's happening, what's frustrating your team, or what you're trying to accomplish.

  2. Step 2

    Understand

    We learn about the relevant systems, people, processes, and existing technology.

  3. Step 3

    Prioritize

    We identify what needs immediate attention and what can wait.

  4. Step 4

    Improve

    We help implement practical changes, configurations, migrations, documentation, or other agreed work.

  5. Step 5

    Enable

    Whenever practical, we help your organization understand and manage the solution going forward.

Setting expectations

The goal is useful technology assistance—not unnecessary complexity.

To keep expectations clear, Everybody Connects is not positioning this service as:

  • An Emergency Helpdesk

    Do not rely on Everybody Connects for emergency outage or incident-response services unless a specific engagement explicitly establishes that capability.

  • Unlimited IT Support

    Submitting a request does not create unlimited ongoing technical support.

  • A Product Reseller

    Recommendations are driven by organizational need rather than selling a particular product.

  • A Replacement for Every Existing Provider

    If an existing vendor or internal resource is working well, there may be no reason to replace it.

Technology and security go together

Better technology management can reduce unnecessary risk.

Account management, multifactor authentication, administrative access, software configuration, backups, and offboarding all have important security implications. For organizations looking specifically at security practices and risk reduction, Everybody Connects also provides Security & Protection assistance.

Explore Security & Protection

Need help with your website instead?

Everybody Connects also helps nonprofits design, migrate, maintain, host, and improve websites.

Website Design & DevelopmentHosting & Website Care

Our service model

You shouldn't need a large IT budget before you're allowed to ask for help.

Everybody Connects provides qualifying nonprofit technology services using a donation-based model.

Organizations are encouraged to contribute when they're able to, while limited financial resources should not prevent a nonprofit from requesting assistance.

Some projects may involve outside expenses such as software licenses, cloud services, hardware, domains, vendor services, premium applications, or other third-party technology. Those costs should be discussed before an organization commits to a solution.

Start by telling us what your organization needs.

Request Technology Help

Common questions

Questions about nonprofit technology assistance

View all FAQsExplore all services

You don't need to have the technology figured out before asking for help.

Tell us what's frustrating your team, what isn't working, or what you're trying to accomplish. We'll start there.

Request Technology HelpExplore All Services